Upper Route Planner | Help Center
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Admins and Dispatch Managers
Admins and Dispatch Managers
Learn all things about what you can do as an Admin or a Dispatch Manager. Create Routes, Add Drivers, Reports, Analytics, Customer Notifications, Live Tracking, and more
User and Driver Management
How to add a user or a driver?
How to enable the Drivers to navigate back to the end address? Return to End Address
Is there a Team Hierarchy?
Route Plans and Stops
How to create a new Route Plan?
Is there a Sample file, and what file types Can you import?
How to use Contacts to create a Route Plan?
What is a Verified, Need to Review, Not Found, and Duplicate stop?
How to add parcel information to each stop?
Where do I see the Total stops, Delivered stops, and Skipped stops?
How to Delete Route Plans?
How to use the Route Plans Page?
How do I edit a Route Plan?
Review and Dispatch
How to export the optimized route to an Excel or a CSV file and Print a PDF manifest of the route plan?
How do I change details after the route is optimized and ready to dispatch?
Export Garmin File From Route
How to share or dispatch the route with your drivers? Can I schedule the dispatch?
Analytics, Reports and Live Tracking
What are the types of Reports, and how to download each of the Reports? Analytics
How to use Driver Live Tracking?
Customer Notification
How does the Customer Notification work?
Account Setup
How to change your default depot address after the initial Sign Up?
How to change the default optimization settings and parameters?
How to Update your Upper route planner profile?
Account Management
How to permanently delete my account and data?
How to manage the custom fields?
Logout from the Upper route planner
How to reset or change the password?
FAQs
How to change the default navigation map application?
Why is it taking so long to optimize?
What is the Data Usage of Upper Route Planner for the Drivers?
I cannot deactivate my driver; why?
How can I change my email address?